Skip to content
FREE Shipping on orders over $200!
FREE Shipping on orders over $200!

Refund policy

At boldautoparts.com we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the aftermarket auto parts and accessories industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and simple.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

The following rules apply:

  • All returns must be made via our Return Procedure with a valid RMA number.
  • Products must be in original packaging and in a new and resalable condition.
  • Any product that was used or fully/partially installed is non-returnable.
  • Return shipping costs are not covered, unless there is a defective, damaged or incorrect item.
  • Freight, and non-continental US returns are accepted, however shipping costs are not covered. Coordination of return shipping is the responsibility of the client.


    • Due to their exceptional size, weight, and pick-up restrictions, freight items have return restrictions. They are only returnable if the wrong item was sent as a result of an error on the part of the manufacturer or BOLD Auto Parts and only if you refuse delivery. The confirmation process is designed to ensure the correct freight item is delivered and in perfect condition. Be sure to check the item thoroughly before signing proof of receipt, and refuse delivery if there are any issues. Exchanges due to incorrect ordering on the customer’s part may only be offered BOLD Auto Parts’ discretion.

    Return Procedure

    In order to return a product you must first request a Return Merchandise Authorization (RMA).
    Please let us know which particular item(s) you would like to return and the reason. We request photos of the items that are broken, too big, too small, or just not right to assist with the return process. Once you have submitted a return request, you will be issued a Return Authorization Number (RMA) within 1-2 business days* and will receive an email with return instructions. You have 30 days to return your item from the date of delivery. We accept all items that are new, in resalable condition**, and that have not been installed or modified.

    You can always contact us for any return question at contact form.

    Damages and issues
    We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier or you received incomplete or wrong item, we request photos of the parts and shipping box in order to correctly process your request.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    We do not provide exchange. Follow standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.