At boldautoparts.com we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the aftermarket auto parts and accessories industry. We understand that clients sometimes change their minds about products they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and simple.
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund on products in new/unused condition within 30 days of delivery. The following rules apply:
The few exceptions for items that cannot be returned include:
Due to their exceptional size, weight, and pick-up restrictions, freight items have return restrictions. They are only returnable if the wrong item was sent as a result of an error on the part of the manufacturer or BOLD Auto Parts and only if you refuse delivery. The confirmation process is designed to ensure the correct freight item is delivered and in perfect condition. Be sure to check the item thoroughly before signing a proof of receipt, and refuse delivery if there are any issues. Exchanges due to incorrect ordering on the customer’s part may only be offered at BOLD Auto Parts’ discretion.
Return Procedure
To return a product, you must first request a Return Merchandise Authorization (RMA).
Please let us know which item(s) you would like to return and why. We request photos of the items that are broken, too big, too small, or just not right to assist with the return process. Once you have submitted a return request, you will be issued a Return Authorization Number (RMA) within 1-2 business days* and will receive an email with return instructions. You have 30 days to return your item from the date of delivery. We accept all new, in resalable condition** items that have not been installed or modified.
Submit a Return Request by Login Your Account
Click the profile icon in the store's navigation, or click here to access the login page.
1. Log in to your account:
- 1. In the Email field, enter your email address, and then click Continue.
- 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- 3. Return to the online store and enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request Return.
If your return request is approved and you will receive an email for return instructions. After the product is returned, you receive a refund.
Exchange Procedure
We do not provide exchanges. Follow the standard Return Procedure for the part you would like to return. Upon return of the part, a refund will be issued promptly.
If you do not want to wait for your refund, order the new part online, so it can be shipped to you right away.
Defective, Damaged or Incorrect Products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. Please be aware, we request photos of the damage, defect, or fitment issue to correctly process your request.
Warranty Exchanges
All warranty exchanges must first be approved by BOLD Auto Parts. If you would like to return a part, simply notify us via email that your part has failed under the warranty period. We’ll need the sales order or invoice number, the item number or SKU, the quantity you wish to return, the reason for the return, and images of the defective part/s. We’ll also need a VIN and the mileage installed and mileage removed from your vehicle. Once we have approved your return, you can purchase a replacement part and we will credit you for the warranty return as soon as the defective part arrives in our warehouse. If you are not in a rush we can send out a replacement part as soon as we receive the defective part.
What is Not Covered
- Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty parts.
- Parts under manufacturer's recall for a related problem.
- Parts installed on vehicles used off-road or for racing purposes.
- Parts installed on a commercial-use vehicle after 90 days.
- Normal wear and tear.
- Used or salvaged parts.
Billing, Refunds & Credits
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card or PayPal). The refund amount will be composed of the original purchase price minus applicable shipping charges and restocking fees. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
Order Cancelation
Order cancellations can only be requested before shipment. In the event an item ships post-cancellation, the item may be returned.
When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also, note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
Disclaimer
In an effort to provide our valued clients with the most up-to-date and accurate information, BOLD Auto Parts is continuously implementing real-time updates to our online store. Due to the immediate nature of these updates, the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
BOLD Auto Parts is not responsible for any additional charges, labour, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from BOLD Auto Parts. While we work to avoid any errors or omissions that may appear on the boldautoparts.com website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
*Business days refer to days of the work week Monday to Friday excluding holidays.
**Please Note: Merchandise that has been installed, modified, drilled, bent, scratched, or otherwise damaged is no longer in "new" or in resalable condition and should not be returned unless it has a manufacturer defect or was damaged in shipping. All returned merchandise must be in its original packaging, including all parts and paperwork. Should you have a warranty issue, give us a call and we will facilitate a warranty-service request for you with the manufacturer.